What drew me to PetsBest was they covered dental, but after looking into it, there were a lot of hoops to jump through to get that covered. They take a while to review everything and reach out if something is off. I had uploaded documents that somehow were missed. Finally, I had an invoice that had been coded as a regular check up but it was flactually for an illness. I was pretty new to the pet insurance thing so now I know to make sure with my vet, but it just seemed like PetsBest was pretty eager to not have to cover all of my check up charges after that because there is a cap. I'll be switching pet insurance pretty soon here.