Generally good for most issues, as expected. However they refused to pay for neutering of both of our dogs, even though we understood this service was covered in our plan. Pets best insisted that because the receipt was not individualized to a specific degree for each dog that the procedure couldn’t be covered. Our statement we submitted was utilized, just not to the specifics required by pets best. This was disappointing and although we submitted clear documentation of the procedure multiple times the company refused to work with us towards reimbursement. We will be switching insurance companies. The service agent took an approach of “ I have no control and nothing can be done.”