I have Lemonade on my older dog, and had it on a dog that died last May. I wanted to try Pets Best for my two new puppies and I’m extremely disappointed so far. Lemonade shows compassion and empathy throughout the process, especially from their advocates. Pets Best? They are rude, lack empathy and compassion, and take weeks to pay claims without any clear communication . I don’t actually have anything good to say about the process or the company. The wait times for payment are not written anywhere and I didn’t learn that it could take 40 days after an emergency event until I called two weeks after submitting a claim.