It took many months to finally settle this claim. You guys asked for credit card statements showing proof that I paid in full. It was the same exact amount on my credit card statement as was billed to me. Exact same date. Same vet hospital. Kept denying my claim, and closing it. Finally I sent the actual invoice from the vet, showing that I paid. You still closed the claim. Then took several additional weeks to reopen it. I’ve not experienced such a challenge submitting a claim. Maybe you shouldn’t state that credit card statements are acceptable proof of payment. Aside from the length of time, each representative I spoke with was very helpful informative and patient with me so I appreciate that. Thank you for settling it