The 2 or 3 claims I have submitted over the last 8 years have been handled to my satisfaction. However, the constant increase in the cost of Olive's insurance led me to cancel her policy. Who would pay $2000 per year for $5000 of coverage. I only put in 2 claims for Olive over 8 years and they were nothing. To be punished for aging is ridiculous. I am stuck continuing Piper's coverage but our new puppy will have Trupanion. I work for a repro vet and many clients ask for insurance recommendations for their puppy owners. Sadly, I will not be giving them your name.