I have had mostly positive experiences with PetsBest Insurance and recently filed a claim that was processed in a timely manner and they sent a payment to us as expected via direct deposit. Very convenient! My complaint is about pet insurance in general. I wish it could be more like human insurance. The pre-existing conditions clause in these policies is really brutal and keeps you locked into the same plan regardless of how you feel about it or you risk losing coverage. Also, the cost of my monthly premium just went up by almost $100 this year, which feels like a lot. I understand that my dog is getting older and needs more care, but also, I have been paying for insurance his whole life and have only filed a total of 5 claims, so shouldn't that play into the equation at all? Just saying.