I have mixed views on this insurance. Every interaction I have had via phone has been pleasant. All of the people are professional and helpful, however I have no clue where the money I’m paying monthly is going. I’ve had several phone calls just to explain why nothing is being covered by the insurance and every time I’m left wondering why I continue to use PetsBest. I’ve been a paying customer for almost a year now and I’ve had to pay the majority of every fee/medication/visit/vet bill I’ve received. If we were to put how much I’ve paid for coverage side by side with the actual coverage I’ve received I think it would be very disproportionate. I understand it depends on what plan we chose, but even still- we aren’t very satisfied.