During the pandemic and in the beginning of post-pandemic, claims took longer time to process. I completely understand if resources were impacted.
I'm more disappointed with the scope they cover and what they do not. For my first pet, the coverage was better. For my second pet with the same plan and a higher premium, the same services are not covered. I don't understand and I'm looking at switching insurers.
Customer service is always pleasant but they just route the questions.
3 years ago
Pets Best Insurance has a
4.3
average rating
from
28,944
reviews
