Resolution to my pet’s dental coverage appeal took 3 months (it did say that on the email). What infuriated me was that it seemed I was made to wait on purpose as there was no movement during the first 2 months of waiting, and then the last 3 wks before the deadline, I received an email requesting more documents. Lo and behold, a decision (declined) was released only a few days after I submitted the additional documents. Could’ve asked me for those during the first month of the appeal. Their help line for coverage assistance wasn’t very helpful either even though I asked for advice on how much will possibly be covered/not covered before I brought my pet in for teeth extractions. Don’t waste your money on this, you’d save more on other insurance or just straight up paying out of pocket.