I signed up with Pets Best because a few other dog owners recommended them in a Facebook group, and their price seemed to be the best. However, nothing has been easy with this company. They took a clerical error that my vet made and turned it into a 5.5 month long fight to get coverage for a visit last April. They also started collecting other, unrelated visits under that claim so they could deny me for everything. They then tried to ban me from being able to claim for skin issues ever again by saying that a temporary staph infection that happened after the valid insurance period started was evidence of a "pre existing condition." It took them 2 months to deny me and another 3 months to fix all of the issues they created. I had to call at least 10x over 5 months, including one awful phone call where their CSR spoke disrespectfully to me, called me names, then told I was yelling at her and repeatedly threatened to hang up on me. I have that recorded. I hung up on HER and filed a complaint, which I'm sure went absolutely nowhere. If another company offers me any deals I'm leaving.