I appreciate the help with ongoing issues, such as the prescription medicine I need to provide for my dog. The processing time can be long. I would think there might be a faster way to submit for ongoing situations and get the response as there is nothing new about the situation. I used to be able to submit the information right from my vet at the time of an appointment (with another company) which was very nice - cut down some on time. Insurance is not friendly to adopting older dogs, I have had to spend a lot on my dog since adopting her at 10. She literally came with a bad ear infection and nothing was covered. I had to do dental work for $1200 and nothing was covered. But overall, I am thankful for what PertsBest has supported.