The jury is still out. I was pleased with the quick review and response; however, it was downhill from there. My policy is at a 70% reimbursement level. An EOB had the 30%/70% co-pay/reimbursement figures reversed, so it was showing my reimbursement at 30%. Same EOB shows my deductible as being fully satisfied. A subsequent EOB for a different claim deducts an amount for a "deductible." Process seems very disjointed. Awaiting Pets Best Claims Dept reviews of issues surrounding these claims.
2 years ago
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