I'm afraid to be without pet insurance with the unsightly cost of veterinary care in the world, but Pets Best isn't helping bridge the gap in any real way. Not only do I pay an astronomical amount for coverage that rarely assists me in getting reimbursed for the wellness claims I submit most often (even though I also pay for wellness coverage) but there's also the grey area surrounding the array of potential cruciate ligament injuries that can occur and whether or not they are covered at all. This is ridiculous, as Pets Best and other pet insurance entities know how common (yet costly) these types of injuries are and leave the client with questions about coverage they pay for dutifully when there should be no questions. I haven't yet submitted a claim where I've been pleased with the turnaround time on the EOB. It takes an exorbitant amount of time to process any claim. Pets Best could do much better in making clear what they cover, and paying back their clients.