We've been insured with PetsBest since early 2020, 2 dogs. So, we have some history to draw upon: claims are slow to process, but, once processed, reimbursement if warranted is quick. I'm always dissatisfied with their EOBs, the rationales behind why something doesn't get reimbursed. The customer support CHAT reps are knowledgeable and helpful. But, after 2 years, we're shopping around for plans that have a rep for faster claims service and preferred benefits.
2 years ago
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