While I still consider PetsBest to be one of the better insurance providers for dogs, I think claim processing could be better. Recently my claims have been rejected (for lack of a better word) because of missing documents. So, I upload the very same documents that I had previously uploaded -literally, the same files and then the claim is accepted and processing begins. Not sure what that's about but it's inconvenient. Not to mention, if you do not follow-up on your claims and they've 'rejected' them, and you don't update/correct it, it'll eventually time out and that's the last you hear of it, ie, no reimbursement will be made.