We love Pets Bests and recommend them to all of our friends with dogs! They are quick to respond, love the vet chat feature and feel they have come through for our dog multiple times! Right after our twins were born, our dog completely tore her ACL and needed surgery. We would not have been able to give her the care she needs without Pets Best! The only reason I am giving a 4 and not a 5 is because they will not cover any allergies. Our poor girl had a grass allergy before getting Pets Best (our mistake we didn't get it sooner). Since we have had Pets Best she has developed a food allergy as well and they will not cover ANYTHING in relation to allergies although it is a new issue of food vs the past issue environmental that she still has. Which can be frustrating on our end.