I just recently filed claims after being with PB for a year. The website is not tailored to your specific plan. If you need to look something up it is cumbersome if at all informative. The claim submission process is simple enough but if you have any ad trackers disabled the site wont work and resets every time. Reimbursement sometimes requires extra submissions because a file did not attach or the reviewer assumed that the information was not listed. Review time and processing is a bit long. So far my claims have been reimbursed for the amounts requested with just a delay in processing.