I have been with PetsBest for over a year. I am currently in the appeal process regarding a claim for one of my dogs. She was diagnosed with 2 immune mediated diseases. Unfortunately, PetsBest is trying to claim that my dog was born with these diseases, and that they are pre-existing. After multiple documentation and the support of multiple doctors at the University of Florida, Animal Hospital, it is virtually impossible for what they are claiming to be true. At this time. We are still in the appeal process and I’m hoping for a positive outcome. We have had many positive outcomes with PetsBest prior to this claim. I feel fortunate that they are going to work this out and see that they are incorrect and that all the documentation they have requested states the obvious, and that it is not pre-existing. It is just very frustrating, trying to treat a dog that needs constant treatment when they are trying their best to prolong paying my claim.