I have had nothing but positive experiences the past several years and often recommend new pet owners to your website. Unfortunately, I had a very different experience this year. I have submitted two receipts 4 times so far. Every time I received a message saying the pets name was not on the receipt when it was. When I highlighted the name and resubmit it I was then told the receipt was not readable (and the pets name was not on the receipt). Extremely frustrating. It would be helpful to be able to include a note to the individual reviewing the receipt when resubmitting a document. It is going on 2 month. Thankfully one of the receipts was finally approved despite the last correspondence telling me that I needed to resubmit the receipt a 5th time. The other receipt has not been approved and I am still being told that the document is not readable and the pets name isn’t on it (neither is true). This has been an extremely frustrating process.