Recently two things first one my renew my year is up and of course my policy goes up. Second my pup needed surgery now please tell me why at one point you could get pre approved for surgery but they no longer offer that program. I come to find out other pet insurance companies offer pre approval for surgery. I pay my monthly fee on time everytime and you can't even try to help your customers not everyone has thousands and thousands of dollars in there bank account. I was able to come up with the funds but I feel you should try to help your customers a little more