Overall Pets Best has provided good service. I do however feel that I was not given all proper information when I signed up. Recently I tried to add accident/illness exam coverage to my policy only to find out that I can not do that after my policy has started. This was never mentioned when I signed up. It was made to seem that you could always adjust your policy choices. When I spoke with a woman on the phone she said that she could rewrite my policy to include that but that I would have to go back through the waiting periods and that the company could use previous claims as pre-existing conditions and possibly deny me coverage for those things in the future (ie. Very common ailments such as eye and ear infections). I am very unhappy with the fact that I can not make this one little change (that I am willing to pay a higher premium for). I informed the company that I would be looking into alternative companies and they simply said ‘ok’. This makes me feel as if my business is not valued at all.