I loved Pets Best until they took 3 1/2 months to complete a claim. This is a big claim of over 8k, but we have the unlimited plan. Our interest was piling up on our credit card while we awaited payment. My dog had a fever of 107 and nearly died. and then guess what? They declined our claim. My dog was excessively panting. A common symptom like panting can be part of many conditions. Overexertion, pain, excitement, anxiety...Just because my dog had panting issues in the past, before her insurance coverage. Panting does not mean she necessarily had Brachycephalic syndrome. This diagnosis was NEVER made prior to her needing critical care and surgery. Previously, she was panting after having puppies. I am very upset with this company. French Bulldogs have flat faces and overheat easily. That's why we bought insurance. And I recommend this company to many Frenchie owners. By the way, the customer service associates were very nice but twice they would not let me speak with a manager. I am filing an appeal and might seek legal counsel.