I am very happy with pet's best insurance! I have this insurance for my senior cat. I was hesitant at first b.c. other reviews had complained about coverage. I haven't had any issues. He had his eye scratched and then had bathroom concerns. Pet's best covered everything. It took a little longer for my claim to be processed than with my younger cats insurance but it wasn't a big deal. They let me know after I submitted that it would take x amount of days. They were very clear and concise about what was covered and the breakdown of what was my responsibility and their portion. Once my claim was processed, they were very fast with getting reimbursement setup. This is a good insurance provider with clear and broad coverage! They help him to get the treatment he needs. I'm very grateful for pet's best insurance!