I’m still confused on a lot of my “ not covered” seems they find reasons to not cover something very easily, I’m cancelling my services soon. I’m giving them one last shot and seeing what happens. Speaking to someone is almost impossible and when you do get an agent they answer you so quickly and end chat not even giving you a chance to discuss, poor customer service. I would recommend going elsewhere. I’m shopping around for a better option, if you google this company doesn’t even come up on the best 10 companies to have your services with so it was my mistake for not researching deeper.