We’ve had them for over a year and we getting our yearly check up..(shots etc.) for our dog. I had called two weeks prior to going to the vet to make sure I’ll be reimbursed and the person on the telephone told me yes when I sent in the invoice marking paid, I only got $15 back when I should’ve got 90% back for what I laid out. This is not the first time this happened. I am looking for new insurance I overpay for some thing I don’t get any thing back and for what I laid out in the past year. Customer service is a bit rude and you’re (the client) never right about anything.