Policy was for senior cat, whose original owner had passed away. Claim response was very slow, and almost every claim was denied. Conditions were regarded as ore-existent even if they were newly diagnosed. I felt like I had enrolled with a bad faith insurance company. I used to have PetPlan and I was very happy with it. Unfortunately, they did not have a good policy for a senior cat, and Pet’s Best appeared to offer more and for a lower premium. And it was recommended. But I soon found myself feeling frustrated and cheated. For starters, the phone app didn’t work. Then I got one denial after another. Amazingly, the company refused to cover a dental, simply because the cat hadn’t had one in the past. I guess the idea was to not pick up the slack after an owner’s negligence, but why should I be penalized for a previous owner’s inaction? And why should the cat be penalized if the procedure was otherwise unaffordable?Seemed like money grubbing to me. Find any excuse to not pay out. Thankfully, the policy was in place before the cat developed kidney disease. So I did end up getting paid for some of those expenses. But for the most part, this insurance policy’s was almost like having no insurance at all. I wish I could have stayed with PetPlan. If I get another cat, I will use a different insurance company. I will also not adopt a senior pet again, partially because of my experience with Pets Best.