Wellness claims seem to be processed within a reasonable time but insurance claims seem to take way longer than I thought it would take when I enrolled in Pets Best. When asked if the claim could be expedited I'm told it has to be 45 days before they can even submit a request to expedite the claim. If a customer calls to express that they are unhappy and considering canceling their policy one would think you would want to expedite or flag my request. That has not shown to be true.
2 years ago
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