I have had insurance for my lab-mix, Charlie, fior almost 8 years since I first got him at 3 months and have used it only 3 times. The monthly fee goes up every year and it is now $65 a month. Recently, he had a fractured molar with the pulp pulsing blood, that had to be extracted. The vet said the teeth had to be cleaned since, now, bacteria has been around the exposed root and it could lead to more infection. I told the vet that I had just paid to have a routine teeth cleaning 6 weeks ago, but was told that this is part of the operation and I had no choice. Pets Best refused to reimburse me saying I dud not have coverage for ‘routine cleanings’. I explained the circumstances but I was curtly told it was not part of the operation and I was constantly cut off while speaking. This was not a routine cleaning. I am considering canceling this insurance because of this. But I have already paid almost $6000 into it with a $200 per year deductible so that is an “additional” $1600 cost until I receive any reimbursement. I am so disappointed with this pet insurance. Shop wisely.