Pets Best issues reimbursement for qualified vet services very quickly. Much appreciated. However, it is extremely difficult and frustrating to have claims accepted for the monthly preventive meds for ticks, fleas, etc. The vet doesn't make us visit or that. The vet says to order from Chewy and Chewy contacts the vet who approves the prescription for the right product and dose. I cannot understand why my receipt for that purchase is not accepted. I feel PetsBest will waste my time obtaining documentation and ultimately not reimburse me. That part of the insurance needs to be improved!