We are at the point of possibly dropping this pet insurance due to the waste of time we have experienced with a couple recent claims. Our dog was recently neutered and had a dew claw that was growing back removed. Pets Best only covered $150. The second claim was due to the stitches coming out prematurely. This was a $600+ bill and Pets Best refused to cover any of this cost claiming it was not covered within the terms. We have the top level of coverage for our dog, but it has become a waste of our time knowing that we will receive a pittance for their service. On top of this, it took well over a month to be told that they wouldn't be covering anything. VERY FRUSTRATING!!!