Your company are habitual liars, your customer service is horrendous, your employees are extremely incompetent, you are NOT "the fastest at paying claims" or "We PAY claims fast" which can be proven from my 8 years of claims with VPI, you just lie to get clients and that is class action lawsuit worthy since you refuse to take those proven lies off your website. For almost every single claim I have since the history of being a client, I have delayed email notices BECAUSE YOUR COMPANY IS TRASH!!! Your customer service has hung up the phone on me purposely. You tried to deny my last claim due to no date or pet name on the invoice which is a complete joke, because Helen Keller could show you where to find that on my invoice. You make the claim process unbearable in hopes that your clients just forget about it completely and you can steal their money. You are the worst insurance company I have ever dealt with and each claim NEVER gets smoother!! You have NOT done a damn thing to improve your claim process time and your direct failure to do so makes your company inaccurate!! You need to make these ratings have a 0 star rating because 1 star is NOT a good representation of how terrible your business actually is!! When will you start posting a well-rounded review and not only 5 star ratings, which I think are most likely fake since your business habits are nothing short of bogus. PetsBest is corruption at the highest level. You need to fire everyone and rehire the proper way and start being a credible company. Do better, because right now you aren't worth dirt on the bottom of someone's shoe!! I'll continue to make sure potential future clients know exactly how your 0 star rating business is actually ran, since your website is beyond misleading and I will do this until I actively see a significant change in my personal experience with your trash dumpster of an insurance company. So you can start by posting this FACTUAL, RAW, REAL and ACCURATE business review of PetsBest!!!...but then again, you won't because you are lying and deceitful!!