The process is extremely slow. Not sure why there seems to be so much difficulty attaching medical records to the claim. Vet office had to send records several times. Even when records are available and being reviewed, I have no idea why it takes a month to approve the claims for follow up visits and medication for the same problem and diagnosis such as heart disease that was previously approved and will require ongoing treatment and regular claims. I did use a different insurance company in the past and turn around very fast. I’m hoping things improve.
1 year ago
Pets Best Insurance has a
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average rating
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