The wellness coverage is inadequate for what a puppy needs during his first year of life. It does nothing to cover prevention. I also was not happy with the customer service. I was told I did not meet the regulations to speak with an advisor. As one of many customers, we are the bread and butter of Prts Best business. The customer pays the salaries for the employees. If a customer has a need to speak to a supervisor because a situation is not getting resolved at a lower level, the customer should be the priority…not the corporate regulation. I am extremely disappointed so far in my decision to purchase Pets Best insurance.