For the last 10+ years, I have no complaints. My dissatisfaction is caused by life-time limit on conditions/diagnoses to $2,500. My pet, McTavish had arthritis and was treated with medications. For a customer who has been insured for 14+ years for our pet McTavish was a healthy dog for 12 years, having very few claims under the policy. Only in the last 2+ years has she had monthly claims for her meds. This past month was the first time I heard of the life-time limit on payments for each condition last month and was told McTavish had reached her life-time benefit limit. Given that we've been paying over $500/month for her coverage, its seems unfair to stop getting claims payments on her first chronic condition. I feel ripped off. As McTavish aged, our premium increased and the coverage was reduced.