I have mixed feelings but they’re mostly unpleasant when I think of this provider. I don’t anticipate using Pet’s Best for a new policy in the future as their turnaround time for payment of claims is truly terrible and their mobile app is so bad that I can’t submit claims using an iPhone so I have to use the web portal which takes extra steps as I have to transfer my photos to my computer and then submit with FAR too many questions for each claim. Then it can take 1-2 months to get a reimbursement which always seems to be less than their competitions that I use for my other pets. They also won’t remove a “preexisting condition” because my dog had one standalone issue during the waiting period after applying for coverage. So if I have any other standalone issues that are similar they just deny it. Honestly the more I type the more I think they deserve 1 star. What I do like is the access to Whisker Docs telephone service for questions about safety and if medical care might be necessary. That’s the only reason I didn’t choose 1 star.