I have been with this company for 4 years with my dog and 1 year with my newest pup. I asked to have the payments on the same day but they say they can’t do that unless I pay extra money to have them merged. My pay has also changed from bi-weekly to twice a month to 2 set days a month. I asked to have my account pro-rated for one day to have the payment moved to one day later. I was again told they can’t do this unless I cancel my plans and start over! This is very poor business. Finally my latest claim for a well-being check up was not completed due to the bill jnot being itemized. It literally lists each dogs name and has what was done to her. They want it separately but the clinic gave me one bill that day for the 3 pets I took in to see the vet. I died to love this company but have not had very good luck after all the years I’ve been a customer. Seeking other companies now.