I’m conflicted because both of my claims were approved however, it take’s over a month to get reimbursed, and the reason I chose them was because they boasted a fast reimbursement. So if you have an animal that needs multiple treatments (like chemotherapy) and you have to wait on the reimbursement to pay for the next treatment, then this is a big problem. Also the live chat is terrible. After 5 minutes it asks if you want to continue waiting but doesn’t let you select yes. Then it disconnects and sends you a transcript of nothing. When it comes to getting insurance for another animal I will probably look elsewhere.