Ive had Pets Best over the the years for many of my pets. You used to pay claims within 10 days now its 30-45 days. This is unacceptable from when you used to pay timely. I have another dog on Healthy Paws and they pay within 10 days so not sure what your company's problem is. I will most likely cancel one of my 2 dogs on your policy when it renews next year and put them on Healthy Paws. Unfortunately the one left I cannot change as she has medical issues. You need to up your game as you are not the company you used to be. When you left Boise, Idaho you sure went downhill.