The app is absolutely awful and doesn’t load properly ever. I can’t even submit claims through the app because it won’t even load to show my pets. The people processing claims just do whatever they want. They processed two of my claims incorrectly and a dispute was opened and I haven’t heard anything about it in two months. My dog got bloodwork done and they refused to cover it. Nothing is clear on what they cover and things that my documents say are covered, clearly are not. Things used to get processed in 24 hrs, now it takes weeks. I wish I could change companies but at this point, anything my dog was diagnosed with would be considered pre existing so I have no option but to stay.