I am very disappointed by my experience with Pets Best health insurance. Here are my two negative experiences: 1) I reached out before my dog's cherry eye removal surgery, and the person on the call REFUSED to tell me if this procedure would be covered by my insurance. The initial place wanted to charge me a lot, so if it wasn't covered, I needed to go somewhere else. So, I canceled my dog's surgery and found another vet for half the cost. Now, I don't know if any of that is covered. 2) It takes months to get reimbursed without any sort of communication. My friend told me her pet insurance pays her back within days.