You guys are idiots! For Six years I have bought my dogs flea,tick, and heartworm meds from Australia from Pet Shed. I have sent you the exact same receipt! This year after six years you refused to pay the claim because it was a computer generated receipt. It has been the same receipt for the past six years! I make sure the vet sends you all my vet records,yet you still deny claims. If you do pay claims it takes you 40-60 days! I should be able to delay premium payments for 40-60 days if you can do that. Typical corporate America LOSERS! When these 2 dogs die I will never use you again. Run from Pets Best everyone!!!!