You eventually approved my claim, but the journey to get there was an Odyssey of incompetence. I'm stuck with you since if I change carriers now the new one won't cover her existing condition. But I won't be recommending Pets Best to anybody unless you figure out how to communicate responsibly with your clients, including requesting information from the client directly before closing the claim, and checking your f***ing email because my vets did send you all the information BEFORE you closed the claim and y'all just ignored that and closed it anyway. Your call center operators are very nice and helpful, even if the menu system to get to a real person is long-winded and poorly designed. It's clearly intended to discourage people from talking to an operator, which is weird because those operators are the only thing about your company I actually like so far. I'm giving 3 stars because the claim was eventually approved. It feels generous.