Been subscribed to this service for a few years now and this is the first time I had to use my insurance. And I am happy that my claim was finally approved and payment was sent. (still waiting for the deposit into my account). All though the length of the process took a long time, from time that I sent in the claim to the time I received the approval was almost 30 days! Now I believe this is a bit too long in my opinion. I may start thinking of moving my pet to another insurance company if this continues. Not sure if others are experiencing the same time on claims? Claims review and approval should not take this long. I was also told it could take up to 45 days over the phone with the company! I hope this issue is resolved and improved in the future.