I submitted my claim since Nov.30, 2023 but I didn't receive my payment till Jan.02, 2024. I just wonder what is the reason that took so long to process a claim. I recalled I got my money back in just two weeks for my first claim. I was so impressed and that's why I referred my friends to sign up with PetsBest for their pet insurance. I understand that fewer people were working during COVID and I didn't complain for the long waiting period for my other claim at that time. Now that there are so many pet insurance available out there, I am debating if I should change to other providers instead.