I’ve had pets best insurance for my dog for many years but only recently my view of them had changed - this year my premium increased $50 monthly though I have never sent in a claim larger than $600 in years past. My dog does not have ANY health issues and for majority of the past 2 years I’ve only used the insurance for wellness and preventive services. I had to greatly cut our coverage to match what I was paying before so now it’s really only going to be used in case of emergency. Really disappointing as a long time customer facing a massive premium hike when I’m not a high risk customer. Otherwise I love the app it’s easy to use and very simple - just upload a receipt, never have to talk to anyone it’s always done very seamlessly and automatic reimbursement to the account of my choice.