I'm disappointed with the insurance coverage. It had been my understanding that wellness visits would be covered. Unfortunately, that has not been my experience. When I have emailed PetsBest to inquire about coverage, I have never received any response. In addition, I have asked them about my dog's breed status. I have a standard breed which they have listed as "rare breed". That is incorrect. On several occassions I've asked about this ranking and have yet to hear back from them. (It is my understanding that insurance for a "rare breed" costs more than for my dog's "standard breed" status.)