I found Pets Best through my car/house insurance company. I later discovered that what I thought was a good price was not. I paid $800 annually which is an average of $300 higher than other well kn own pet insurance companies. My fault for not doing better research. In using them I have realized that they take more than 30 days to complete the claim and even send an email telling you that they are sorry for being behind. This past January I had $2,600 in medical bills from my vet and the hospital they recommended. After 30 days both claims were denied. I had to call them to find out why. I was told that the vet and the hospital failed to send them all the info that they requested. After I called both the vet and the hospital I was able to have them email Pets Best the info and the claim was reopened. I did finally get reimbursed after realizing that I had to do the work that Pets Best should of done from the beginning. From start to finish the entire process took 60 days.