Their claims process is awful. Once you upload a receipt you get a window when the claim will be reviewed. My January claim wasn't decided on until late February even after requested medical records had been send both by my vet and myself. Customer service told me they would elevate the issue and I would receive a call or email back about my claim experience. Neither happened. They did however pay a claim for a recent surgery for my dog, but the claim review was delayed and I am waiting on the check.
1 year ago
Pets Best Insurance has a
4.3
average rating
from
28,076
reviews
