Customer Service is very easy to reach. The app doesn’t actually work, however the claims process on the website is easy and straightforward. My biggest issue is that reimbursement takes FOREVER- they say it can take up to 42 days and I’m convinced they use the entire time just to hold onto the money as long as they can. My pet has chronic issues, and her routine meds for those used to be reimbursed rather quickly, but no longer. Makes it difficult to manage credit card bills.
1 year ago
Pets Best Insurance has a
4.3
average rating
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