They take forever to review your claim and every time they ask for notes so now I send notes every time. unfortunately my cat just passed away with a $10,000 bill. now they're sending me saying they need additional information because the receipt is covering up her name. the bill is 3 pages beng inpatient 4 nights I sent about 15 pages of notes and they still want to see the bill with her name. give me a Fin break. want want proof of payment for everything. I whipped out my credit card and it was paid . the receipts even show payment but they want the actual receipt. I dont have time to wait for that my cat was dying I need to go to another hospital.. it was life and death and it literally was. they just waste so much time period. Snow I'm sending him a copy of my credit card statement and they can figure it out period. Pets Best best is cheapest but cheap isn't always the best. I would never get them again.